FAQs

how long does processing take? 

order processing times take up to 7 business days. during sales or holidays, this time may increase. please be patient, all of our orders are carefully made with intention by one person.

how soon will my order be shipped?

shipping can take an additional 3-5 days. during the summer season, we only ship orders from monday-wednesday to ensure your order arrives in perfect condition! you will receive an email with tracking information as soon as we ship your order. please collect your package as soon as it arrives to avoid the high temperatures! 

do you take exchanges or returns? 

at this time all sales are final. we do not take exchanges or returns. we do not offer refunds. 

what if my items arrive defective/damaged? 

if your items arrive defective or damaged, we will offer a replacement for the same items. send us an email within three days of delivery via cosmicflame.us@gmail.com with your name, order number and images of the items. we will review the information, and if approved, you will receive tracking info for the new package. 

what if my package is lost? 

contact your local post office to file a claim for any lost packages to receive a replacement or refund. we are not liable for packages once they are shipped via USPS.